malbhog general store - Online Shopping in Nepal

Privacy Policy

Malbhog General Store

Last updated: [2082/10/01]

Malbhog.com (“we,” “our,” or “us”) operates an e-commerce website accessible at https://malbhog.com. We are committed to protecting the privacy, confidentiality, and security of personal information in accordance with the Privacy Act, 2075 (2018) of Nepal and other applicable laws.

By accessing or using our website, you agree to the collection and use of information as described in this Privacy Policy.

1. Information We Collect

a. Personal Information

We may collect the following personal information when you use our services:

Full name

Email address

Mobile number

Billing and shipping address

Order details and purchase history

Account registration details (username and password)

Information provided through customer support, reviews, or contact forms

b. Payment Information

We do not store full debit/credit card details.

Payments are processed securely through third-party payment gateways.

We may receive limited transaction information such as payment status and reference IDs.

c. Non-Personal Information

IP address

Browser type and device information

Pages visited, time spent, and referring URLs

Cookies and similar tracking data

2. How We Collect Information

Information is collected when you:

Place an order or complete checkout

Communicate with us via email or phone

Submit forms or product reviews

Browse the website using cookies and analytics tools

3. Purpose of Using Information

We use collected information to:

Process orders and payments

Arrange shipping and delivery

Communicate order confirmations, updates, and customer support

Manage customer accounts

Improve products, services, and website performance

Prevent fraud, abuse, and unauthorized transactions

Comply with legal, tax, and regulatory obligations under Nepalese law

4. Cookies and Tracking Technologies

Malbhog.com uses cookies to:

Enable essential e-commerce features (cart, checkout, login)

Remember user preferences

Analyze website traffic and performance

You may disable cookies through your browser settings; however, some website features may not function properly.

5. Sharing of Information

We do not sell or rent personal information.

We may share information only with:

Payment gateway providers for transaction processing

Courier and logistics partners for order delivery

IT, hosting, and technical service providers under confidentiality obligations

Government or regulatory authorities when required by Nepalese law

6. Data Security

We implement reasonable technical, administrative, and organizational measures to protect personal information against:

Unauthorized access

Loss, misuse, or alteration

Unlawful disclosure

Despite our efforts, no internet transmission or storage system is completely secure.

7. Data Retention

Personal information is retained only as long as necessary for:

Order fulfillment and customer service

Accounting, taxation, and legal compliance

Legitimate business purposes

Data is securely deleted or anonymized when no longer required.

8. Customer Accounts

If you create an account:

You are responsible for maintaining the confidentiality of your login credentials

You must notify us immediately of any unauthorized access

We reserve the right to suspend or terminate accounts that violate our policies

9. Children’s Privacy (18+)

Malbhog.com is not intended for individuals under the age of 18.

We do not knowingly collect, use, or store personal information from anyone under 18 years of age. If we become aware that personal data has been collected from a person under 18 without valid consent from a parent or legal guardian, we will promptly delete such information from our records.

Parents or legal guardians who believe that a minor under 18 has provided personal data may contact us for immediate removal.

10. User Rights Under Nepal Privacy Act, 2075 (2018)

Users have the right to:

Access their personal information

Request correction or deletion of inaccurate or outdated data

Withdraw consent where applicable

Lodge complaints with relevant Nepalese authorities if privacy rights are violated

Requests can be made using the contact details below.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of external sites. Users should review third-party privacy policies independently.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page and will become effective immediately upon publication.